The Lodge in Cloudcroft Wins Top State Hospitality Honors

Historic property, The Lodge Resort & Spa, located in the picturesque mountain setting of Cloudcroft, N.M., has won top state hospitality industry awards from the New Mexico Lodging Association (NMLA).

The Lodge is proud to announce that Mary Ann Hines, Golf and Retail at The Lodge Resort & Spa, has received First Place as the “Specialized Service Employee of the Year”.    She is truly The Lodge’s “Hole In One”.   Mary Ann has lived and worked in Cloudcroft over 25 years.  We have known Mary Ann for years because of her community service in Cloudcroft.  She has always been available to give someone a helping hand.  In July of 2010 we had the great honor of having her work with us at The Lodge Resort.  It was under unfortunate circumstances with the fire on Burro Street and the loss of several businesses.  But it was the Lodge’s good fortune to reach out into the community and employ some of these folks.  It was one of the best decisions we have ever made.
We found our very own “Hole In One”.  Mary Ann started working in the retail stores.  It did not take her long to want to cross train and work at the golf shop.  She has a feisty personality.  She went on to be the “Best Beer Babe” driving the beverage cart on the golf course.  Our golfers love her and her sales are outstanding.  She has also taken responsibility for landscaping both at the golf course and The Lodge Resort.  This past summer our flowers were beautiful at the Lodge and the Pavilion.  Many of the landscaping projects on the golf course were newly developed.  Her ability to work with others is outstanding.  The golf course crew did a lot of rock work while she planted & designed the flowers.  The projects on the golf course were appreciated by our golf members.
Mary Ann is also cross trained to host in Rebecca’s to cover shifts while others take vacation and during the holidays.  She runs the package sales store at The Lodge Golf Shop during the winter.  This is a lady that takes all of her projects seriously and does an outstanding job at all of them.  The Lodge has not been able to find anything Mary Ann cannot and will not do.  We love you, Mary Ann!!!
The NMLA is a 75-year-old trade association, representing approximately 400 lodging members throughout New Mexico.  For more information visit  www.nmhotels.com.
Seasoned by a rich and cultured past, The Lodge, located in the Sacramento Mountains of Southern New Mexico, is a magnificent monument to a vanished age that possesses a quality unlike any other resort. Since its original construction in 1899, The Lodge remains committed to first-class service and attention to detail. With 59 distinctive Victorian rooms and suites on-site, The Lodge offers fine dining, mountain golf, meeting facilities and a spa in a beautiful and memorable mountain resort setting. For information, visit www.TheLodgeResort.com or call (800) 395-6343 for reservations.